KENNEDY DEFENSIVE SOLUTIONS INC REFUND & RETURN POLICY

Thank you for your purchase from Kennedy Defensive Solutions INC (“KDS,” “we,” “us,” or “our”). We strive to provide high-quality products, digital content, and training services. Please carefully review this Refund & Return Policy before making a purchase.

SECTION 1 — GENERAL POLICY

By purchasing products or services from KDS, you agree to this Refund & Return Policy in addition to our Terms of Service.

Because KDS offers both physical and digital products, different refund and return rules apply depending on the type of product purchased.

SECTION 2 — DIGITAL PRODUCTS AND ONLINE TRAINING

Due to the nature of digital products, online courses, downloadable materials, instructional content, and training resources, all digital sales are generally final.

This includes, but is not limited to:

  • Online training programs;

  • Digital courses;

  • Downloadable PDFs;

  • eBooks;

  • Video content;

  • Membership materials;

  • Training documents;

  • Digital educational resources.

Once digital content has been accessed, downloaded, streamed, viewed, or delivered, it is considered used and non-refundable.

SECTION 3 — LIMITED DIGITAL REFUND WINDOW

KDS may, at its sole discretion, offer refunds for certain digital purchases if ALL of the following conditions are met:

  • The refund request is submitted within 48 hours of purchase;

  • The digital product has not been substantially accessed, downloaded, completed, or consumed;

  • The customer provides proof of purchase and a valid order number;

  • The request complies with this Refund Policy.

Refund eligibility is determined solely by KDS.

We reserve the right to deny refund requests involving:

  • Excessive usage or downloads;

  • Suspected abuse or fraud;

  • Chargeback threats or disputes;

  • Violations of our Terms of Service.

SECTION 4 — PHYSICAL PRODUCT RETURNS

Eligible physical products may be returned within 30 days of the purchase date.

To qualify for a return:

  • The item must be unused and in new condition;

  • All original packaging, labels, manuals, and accessories must be included;

  • The item must not show signs of wear, damage, or modification.

Certain items may be non-returnable, including:

  • Clearance or final sale items;

  • Opened safety equipment;

  • Customized or personalized items;

  • Consumable products;

  • Products restricted by law.

KDS reserves the right to refuse returns that do not meet these requirements.

SECTION 5 — RETURN PROCESS

To request a return, refund, or exchange, contact:

Kennedy Defensive Solutions INC
Email: operations@kennedydefensivesolutions.com

Please include:

  • Full name;

  • Order number;

  • Date of purchase;

  • Product purchased;

  • Reason for return request.

If your return is approved, you will receive additional instructions regarding return shipping or refund processing.

SECTION 6 — RETURN SHIPPING

Customers are responsible for all return shipping costs unless the return is due to:

  • An incorrect item shipped by KDS;

  • A verified defective product;

  • Shipping damage caused during transit.

We recommend using a trackable shipping method. KDS is not responsible for lost or damaged return shipments.

SECTION 7 — EXCHANGES

Exchanges may be offered for eligible physical products depending on inventory availability.

KDS reserves the right to deny exchanges at our discretion.

Digital products and downloadable materials are generally not eligible for exchange.

SECTION 8 — CHARGEBACKS AND PAYMENT DISPUTES

By purchasing from KDS, you agree to contact us directly before initiating a chargeback or payment dispute.

Fraudulent chargebacks or abuse of the refund system may result in:

  • Account termination;

  • Denial of future purchases;

  • Legal action where appropriate.

KDS reserves the right to provide order records, download logs, training access history, communications, and usage data to financial institutions or dispute processors in response to chargeback claims.

SECTION 9 — REFUND PROCESSING

Approved refunds may take several business days to process depending on your financial institution or payment provider.

Refunds will generally be issued to the original payment method used during purchase.

SECTION 10 — POLICY CHANGES

KDS reserves the right to modify or update this Refund & Return Policy at any time without prior notice.

Updated versions will be posted on our website with a revised effective date.

SECTION 11 — CONTACT INFORMATION

Questions regarding this Refund & Return Policy may be directed to:

Kennedy Defensive Solutions INC
Email: operations@kennedydefensivesolutions.com
Website: https://www.traviskennedy267.com